• Shipping time - As all items are handmade we aim to dispatch between 3 - 5 working days (for drying time etc), but often we can be even quicker.

  • Combined shipping - If you wish to purchase multiple items please contact us as we may be able to combine shipping to save you some money.

  • Collections - If you live near by or are travelling past sunny Biggleswade then collections are possible by arrangement and may save some money.

  •  Handmade - Because we use natural material there may be occasions where their natural variance such as grain and small marks will be visible. This is part of their natural charm rather the being mass produced.

  • Damaged goods - If your order is damaged in transit we will ask for a photo(s) to assess the problem including the packaging. If we can send spare parts to repair the item we will. If this is not possible we will send a replacement. Very rarely we may ask you to return the item at our cost if there are parts we can reuse.

  • Lost parcels - If your parcel fails to arrive within  a reasonable time we will send a replacement. We will ask for an email from you stating what your ordered, your address and contact details to use in our claim against the Royal Mail.

  • Returns - We happily accept returns within 14 days of delivery. The item must be returned to us within 30 days of delivery. Please note personalised orders cannot be returned unless damaged. We do not accept exchanges or cancellations of personalised orders. Buyers are responsible for the return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss of value.

  • Reviews - I will admit I have not worked out how to get customers to post reviews to this site. Sorry. If you wish to see lots of lovely reviews have a look at our Etsy shop. http://www.etsy.com/uk/shop/meadowdesigncrafts

  • Bespoke - Over the years we have made many unique and personal items to our wonderful customers. If there is something you would like us to create for you then please contact us with your ideas.